Facing change, a group divides into three factions – those for it, those against it and the fence sitters. Which group should you encourage?
Answer: Spend your time with those who already favor it, says Ron Koroscil and Jack D’Urso of Pitney Bowes.
Reason: In their manufacturing group, the pair encouraged and supported those who favored the change. That faction then influenced the fence sitters to accept the change. When that happened, the resisters signed on because they saw that change was inevitable.
Source: Real-World Project Management: New Approaches to Change and Uncertainty, by Mary Feeherry DeWeaver and Lori Ciprian Gillespie, Quality Resources, New York, NY 10010