Blog

7 Laws Of Customer Satisfaction

These ‘customer satisfaction’ laws will keep you ahead of your competition, says Ken Makovsky of Makovsky and Co.: 1. Treat the customers you have as though they’re prospects. 2. View customers as partners – members of your team. 3. Consider recruitment as serious business – and hire only the best. 4. Give your staff members… Read More »

Seven Steps For Creating A Culture Of Commitment And Accountability

1. Communicate to everyone that accountability and commitment are important! 2. Align every job description to your company’s strategy and goals for the coming year. Ask everyone to commit to a shared vision of results. 3. Make accountabilities clear for everyone by using the benchmark for their job to start a discussion about how their… Read More »

How To Increase Team Productivity

Employee goal setting increases employee productivity and profits because it builds a strong foundation of employees for business success. It gives an external focus that enhances performance culture and coordinated efforts among all employees. Ultimately, it helps to provide a competitive advantage! Employee goal setting tips: Set goals that will tie employees into the success… Read More »

Exceptional Leaders Play ‘Aim’ Game, Not ‘Blame’ Game

Fault finding is easy. All of us can have negative assessments of what should or should not have been done. Looking at the past and blaming others, however, is not as productive as looking at the future. No one can change the past. Exceptional Leaders use a “lessons learned” approach and play the “aim game”… Read More »

Are Any Of These Staffing Issues A Challenge For Your Company?

Every company faces the same basic staffing challenges. Of course, there are particulars for every industry, but these are a few things you can guarantee that you will need to deal with as a business owner, CEO, or HR professional. Employee Turnover Rate The turnover rate in your business will certainly depend on different factors.… Read More »

Do You Know The Numbers?

Crunching the numbers in your business is a vital part of determining the health of your company. CEO’s know these numbers all too well as they keep a watch on the figures. Here are the numbers you need to know in your business. Inadequate Profit Margin Without enough profit, owning a business is a financial… Read More »